What happens to my order when I’m not home?

PostNL operates entirely digitally and no longer leaves paper ‘not at home’ notices in your letterbox. Unfortunately, if you don’t have the PostNL app, you won’t receive a notification when the delivery driver has been to your door whilst you were out. We will therefore send you a dispatch confirmation as soon as your parcel is dispatched from here. This will include a track & trace link for the parcel so that you can track the delivery yourself. If the parcel cannot be delivered, it will be taken to a nearby PostNL collection point or parcel locker. Using the track & trace link in the dispatch confirmation, you can easily see where and when you can collect the parcel.

Please note: Your parcel will be held at the collection point for 7 days after arrival. So please collect it in good time to prevent the order from being automatically returned to us.